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The Best of Enterprise Connect award program recognizes excellence and innovation! View this year's winners and finalists below.

 

Congratulations To Our 2022 Winners & Finalists

Best of Enterprise Connect Overall Winner

CX Intercloud, a new product that advances application redundancy for
UJET’s contact center platform running across multiple public clouds

Best Innovation in Customer Experience (Four-way Tie)

8x8 Agent Workspace

Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup

Journey Elevate Orchestration Engine

SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools

Most Innovative Use of AI

Winner:

Runner Up:

VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged Work From Home (WFH) environments

ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands

Best Innovation for Virtual Meetings (Tie)

BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams

Vonage Interactive Broadcast with Experience Composer enables developers to quickly and easily create more engaging live events with the flexibility to capture dynamic sessions any way they choose to customize the experience

Best Innovation for Meeting Rooms

Winner:

Runner Up:

DTEN ONboard: With its 4K 55-inch display and 10-capacitive touch screen, DTEN ONboard enables everyone – both in-office and remote users – equal access to its shared whiteboard. It natively supports Zoom, while also compatible with other major platforms

Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size

Best of Enterprise Connect Overall Finalists

Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks

Agent Assist (Version 2.0)

Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup

Meeting Summaries (Phase Two Version)

Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.