Singapore Firms and Hybrid Work: Diversity Talent Pool, but Inequity Risks
Organizations in Singapore transitioning towards a hybrid work model now can tap a wider talent pool, but they also will need to address gaps it can create, such as employee inequity and disjointed collaboration.
The move to hybrid work further offers companies the opportunity to reassess their talent mix and strengthen their management efforts. This will prove essential as every organization has to define its own vision of hybrid work based on its business goals, talent types, and talent needs.
Post-Pandemic Customer Engagement
As the world settles into a post-pandemic era, organisations in Singapore will need to ensure they remain equipped to serve a population that is now accustomed to consuming products and services in more ways than ever before, in particular, through digital channels.
For IT, this means everything from contact centres to marketing, sales, and other systems must be integrated more effectively to deliver the service customers expect.
Data Protection and UCaaS Investment: India
Tighter data residency law could hit providers’ plans to pursue India’s market
India’s political leaders are set to re-introduce the oft postponed Data Protection Law in the Budget session of the Parliament convening in February 2023, and while the contours of the bill are not yet known, indications are that data localization is going to be an integral part of it.
For Unified Communications-as-a-Service (UCaaS) providers like RingCentral, Microsoft (via Teams), Cisco Webex, Zoom, and others, the legislation could have significant impact.
Enterprise Communications/Collaboration Careers, Salaries & the Changing Workplace 2022
Our 2022 Enterprise Communications/Collaboration Salary Survey looks at how the No Jitter & Enterprise Connect community sees the future of their jobs, data on salaries/raises and technologies in use.
Find out:
- Current salaries and future expectations
- Target areas for skills improvement
- Job satisfaction levels
- Technologies viewed as a job threat
This report has all the information you need to plan your next career move or plan to expand your mission-critical team.
Collaboration and Flexibility in Challenging Times
Download your copy of "Collaboration and Flexibility in Challenging Times" for highlights from Enterprise Connect 2022 sessions, with key takeaways and advice on how to plan for the new world of work. Topics include:
- A glimpse into the future of work
- More ways to connect & fewer coding demands — the future of CX
- Is your office ready for return-to-office?
- And more!
Ten Insights and Recommendations from Omdia's 2022 UC&C End User Market Survey
Good decisions are based on good data. In this complimentary analyst report you'll get insights and recommendations backed by end user survey data on the unified communications and collaboration markets.
IT's Role in Digital CX 2022
Gain perspective on how companies and CX professionals are adapting to the sudden shift in digital technology in this Omdia report. You'll uncover:
- Technologies that are creating connected customer experiences
- Barriers to digital CX advancement
- Strategies that are helping companies succeed in their digital CX efforts
Measuring and Managing Employee Experience
The COVID-19 pandemic has brought about huge workplace disruption for organizations of all sizes, and has caused significant changes in how enterprises operate and how work gets done. Organizations have rapidly accelerated efforts to improve communication and collaboration, enhance customer engagement, and develop a more modern, mobile, and digitally enabled workplace.
No single solution or set of best practices provides the range of different capabilities businesses need to effectively monitor, manage, and analyze end-to-end EX. With this in mind, Omdia has created the EMMA framework to guide businesses and vendor partners on the important activities and objectives that any new investment should help support.
Your Hybrid Work Return to Office Checklists
How is your enterprise's return-to-office progressing? Improve your chances of success, use these checklists to make sure you've got what you need in place:
- Space
- Tech
- New work policies
Create Flexible, Safe Workspaces for the Future of Work.
