News & Analysis
By Zeus Kerravala
Management appears committed to minimizing disruption and delivering a long-t... More »
By Bill Haskins
Alcatel-Lucent Enterprise's open platform approach, specifically third-party P... More »
By Terry Slattery
There are several approaches to diagnosing whether a problem exists on the ne... More »
By Patrick Harper
Consider these steps to maintaining control of the IT agenda.
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells us why this paradigm works for so much other IT spend, from mobile licenses to cloud telephony, the Internet of Things, and beyond.
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, explains why they need to get it right from the start -- and provides tips on how to make that happen.
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.