News & Analysis
By Gary Audin
Inefficiencies exist, but there are steps you can take to improve how collaborati... More »
By Matt Brunk
Tips on reporting service issues and setting expectations
By Beth Schultz
As Twilio deals with reduced business from Uber, it builds out its API portfoli... More »
By Michelle Burbick
Launch Zoom Connector for Polycom, bridging video room experience to the cl... More »
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.