Conference Tracks
Collaboration Platforms & UC
The current generation of collaboration platforms offers the full range of media, from voice to feature-rich video with transcription, meeting summaries, and other emerging capabilities. Meanwhile, legacy systems remain in use and must be managed cost-effectively and upgraded. And AI is on the horizon, promising a revolution in user productivity driven by enhanced collaboration applications—but can it deliver? This track shows you how to optimize your existing infrastructure as you plan the migration to the future.
CX/Contact Center
CX technology may be your enterprise’s most powerful tool for differentiation and customer loyalty. So how do you make the right choices for equipping your contact center agents and building your CX strategy? Where does AI really deliver ROI? And what should your cloud strategy look like? This track provides detailed, real-world insights to guide your CX technology vision.
AI
Is Gen AI ready for prime time? How about Agentic AI? What must you know about the risks and required governance before you attempt to scale AI in your enterprise? And where’s the real value? This track grounds you in the key issues that could make or break enterprise AI in 2026. You’ll improve your mastery of the concepts and opportunities in Conversational, Generative, and Agentic AI.
AV/Video
Video has its own unique needs, particularly when deployed in office meeting areas. Our largest AV/video track ever will help you understand the latest trends in hardware, software, and management. AV and IT pros will gain insight to help them do their jobs today and craft the user experiences of the future.
Security & Compliance
New ways of working are creating major new challenges around security and compliance for communications and CX technology. Is your organization up to the challenge of protecting your systems and data? In this track, you’ll learn how to defend against and recover from the inevitable attacks from bad actors, and how to protect your customer-facing systems and users. This track also goes deep on compliance issues relating to AI, 911, and other cutting-edge topics.
