Enterprise Connect Digital Events
Digital Events & Webinars
Enterprise Connect's digital events and webinars keep you up-to-date on the latest trends and technologies impacting the Enterprise IT industry. View our upcoming events below and keep up with topics impacting your organization.
Upcoming Digital Events
AI in Action Summit: Building the Next Generation Contact Center
Thursday, December 3, 2026 | 10:00 AM - 5:00 PM ET
The mandate is clear: use AI. The roadmap? Not so much.
Contact Center and IT leaders are being asked to move quickly, often while they’re still figuring out which use cases are worth the investment, whether they’re still figuring out which use cases are worth the investment, if their technology and data are ready, how AI will change the work, and what success should actually look like.
Brought to you by ICMI and Enterprise Connect, the AI in Action Summit brings both sides of the conversation together to help build the map.
Through expert keynotes, and candid collaborative conversations with contact center practitioners, IT leaders and technology experts, we’ll dig into where AI is delivering real value, what it takes to move from experimentation to scale, how the agent and manager experience is changing, and which metrics can tell you whether your investments are actually paying off.
If AI is on your 2027 priority list, this summit belongs on your calendar. Join us December 3 to learn from leaders tackling the same questions you are, compare what’s working, and leave smarter with ideas for where to focus next.
Previous Digital Events
Beyond the Bot: The State of Self-service and AI Agents
Thursday, November 13, 2025 | 1:00 PM ET
The limitations of traditional rule-based chatbots were clear. Now, a new generation of AI agents—powered by Generative AI and Large Language Models (LLMs)—promises to fundamentally change customer self-service. But are these new agents delivering real containment and a better experience without the risks of inaccuracy or inappropriate communications?
In this strategic webinar, you'll learn the state of the art for AI-powered self-service across all channels. We'll clarify the difference between legacy "chatbots" and modern Intelligent Virtual Assistants (IVAs), exploring their deployment in both text and voice. You will discover:
- The functions where AI agents are proving reliable, accurate, and truly effective today.
- How next-generation IVAs can move beyond simple IVR to achieve superior call containment.
- The critical operational and technical risks that remain, and how to govern agent accuracy.
Come away with a clear, next-generation framework for continuing to refine your enterprise’s self-service strategy.
Sponsored by:
