On-Demand Sessions 2026
Keynote: Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward with Zoom
Leo Boulton, Michelle Couture, Theresa Larkin, and Chris Morrissey from Zoom shared insights on reducing workplace complexity and meeting friction, which costs enterprises billions in lost productivity. They showcased next-generation tools like AI Companion, CX Insights, and unified workflows that streamline collaboration, accelerate decision-making, and empower teams to achieve focus, flow, and measurable business impact through intelligent automation and human connection.
Keynote Enterprise Panel - AI: How We’re Doing It
Paul Rapier (Detroit Pistons) and Sean Johnson (Equitable) discussed the value of AI applications, deployment strategies, and lessons learned from their enterprise experiences. Hosted by Justin Robbins, the session provided candid insights into successes, challenges, and the future of AI in the next 12 months.
Keynote: Fireside Chat: Building and Deploying an AI Tool Just for Your Enterprise
Andrew Mullins (CEO, Informa Connect), Lucy Gillam (Chief Commercial Officer, Informa Connect), and Justin Robbins discussed the development and deployment of Elysia, Informa’s bespoke AI assistant, tailored for its 14,000 employees worldwide. The session highlighted the business goals, technology drivers, and security considerations behind Elysia’s creation, as well as ongoing improvements to the tool. Attendees gained insights into aligning AI technology with business objectives and strategies for successfully rolling out AI solutions within enterprises.
Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off
Paul Magnaghi (Zoom), Kishan Chetan (Salesforce), Chang Chang (Cisco), and Eric Krapf discussed real-world examples of AI delivering transformative results and clear ROI. The panel highlighted success stories, quantifiable business cases, and projections for top AI use cases in 2026, offering insights to help enterprises maximize their AI investments confidently.
Keynote Panel - Collaboration: Securing and Advancing the Employee Experience
Rodney Hassard (Vonage), Shezan Kazi (Dialpad), and Amir Hameed (RingCentral) explored how enterprises can deliver high-quality meetings with advanced audio, video, and AI tools while ensuring compliance with governance requirements. The panel addressed the challenges of combating AI-driven security threats and deepfakes, emphasizing the need for secure, reliable, and cost-effective communications infrastructure. Industry leaders shared strategies for balancing these priorities in today’s evolving workplace.