Best of Enterprise Connect

OVERALL Best of Enterprise Connect Award Winner:

• NICE: NICE CXone Mpower Orchestrator, an intelligent command center for customer service operations for managing and optimizing workflows, not just within the contact center but across departments, channels, and systems.

OVERALL Best of Enterprise Connect Finalists:

• Cyara: Cyara AI Trust Misuse module, a customer experience assurance solution designed to ensure that customer interactions powered by Generative AI are accurate, reliable, and trustworthy.
• Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge
• RingCentral: RingCentral AI Agents, a voice AI agent that can handle front desk and personal use cases, and is natively integrated into RingCentral’s unified communications and contact center platform.
• TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud
• Theta Lake: Theta Lake as A Platform, which enables organizations to design customized Digital Communications Governance & Archiving (DCGA) security and compliance workflows to meet specific regulatory demands and achieve differentiated outcomes.
• Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs

Enterprise Connect also announces winners for four Category Awards:

• Best Innovation in Customer Experience: NICE, for NICE CXone Mpower Orchestrator, an intelligent command center for customer service operations for managing and optimizing workflows, not just within the contact center but across departments, channels, and systems
• Most Innovative Use of AI: Cyara, for Cyara AI Trust Misuse module, a customer experience assurance solution designed to ensure that customer interactions powered by Generative AI are accurate, reliable, and trustworthy.
• Best Innovation for AV/Video: Jabra, for PanaCast 40 VBS, a 180-degree Android-powered video bar designed for small meeting rooms.
• Best Innovation for Security/Compliance: 911 Secure, SENTRY GeoCell, designed to enhance campus security and emergency response by alerting on-site personnel when someone makes a 911 call via a cell phone

Winners were selected by our panel of independent judges:

Jon Arnold, Principal, J Arnold & Associates
Elizabeth English, Founder & Lead Consultant, EE & Associates
Irwin Lazar, President & Principal Analyst, Metrigy
Elka Popova, VP & Senior Fellow, Frost & Sullivan