Keynote Presenters
Futurist Heather McGowan
View Heather's Video
Heather E. McGowan, recognized as Forbes’ Top 50 Futurist, a two-time bestselling author, and LinkedIn's #1 Global Voice for Education, will deliver transformative insights on the future of work and organizational change to reshape enterprise strategies. Named a Top 10 Business Book of 2023 author and often quoted in The New York Times, Heather equips organizations to navigate relentless change by activating their most critical resource: their people.
What you'll learn:
- How to leverage human capabilities like adaptability, empathy, and curiosity as strategic advantages
- Data-driven insights and visual frameworks to navigate relentless change
- Actionable strategies to empower teams and leaders to adapt and solve tomorrow’s challenges
Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward with Zoom
Work today is more complex than ever, with too many tools, too many meetings, and too little time for meaningful progress. Deloitte research, commissioned by Zoom, highlights how meeting friction costs enterprises billions in lost productivity annually.
What you'll gain by attending this keynote:
- How AI Companion, CX Insights, and unified workflows reduce friction and empower teams to move from conversation to completion
- The role of intelligent automation in accelerating decisions and driving measurable business impact
- How next-generation collaboration tools foster focus, flow, and stronger human connections
Leo Boulton
Head of Product, Solutions, & Industry Marketing
Michelle Couture
Global Lead, Customer Experience Product Marketing
Theresa Larkin
Head of Zoom Workplace & AI
Chris Morrissey
General Manager, Zoom Customer Experience
Building Trust in AI with Amazon Connect
Amazon Connect transforms customer experiences with AI-powered solutions that seamlessly integrate human agents and full context. Unlike legacy providers, it delivers the trust and observability needed to unlock the full potential of AI.
What you'll learn:
- How Amazon Connect combines AI and human agents to enhance every customer interaction.
- The importance of trust and observability in delivering reliable AI-driven solutions.
- Insights into Amazon Connect’s innovative approach to revolutionizing customer experience.
Keynote Speaker:
Pasquale DeMaio
Vice President of Customer Experience Services
Amazon Connect
Harnessing AI to Power Business Outcomes with RingCentral
RingCentral showcases its voice AI portfolio through real customer stories, demonstrating how these tools enhance everyday workflows and customer engagement.
What you'll gain:
- How intelligent automation and AI-powered orchestration optimize workflows and interactions.
- Ways RingCentral’s AI solutions deliver actionable intelligence before, during, and after conversations.
- Real-world examples of AI driving improved customer engagement and operational efficiency.
Keynote Speaker:
Kira Makagon
President & COO
RingCentral
Enterprise AI: How We’re Doing It
Explore how enterprises are finding and deploying AI applications that deliver real value. Join a candid conversation with executives sharing their experiences, insights, and lessons learned in driving AI strategies.
What you'll learn in this keynote with the Detroit Pistons and Goodwill Kentucky:
- Practical insights into successful AI applications and deployment strategies
- Lessons from real-world successes and challenges in enterprise AI implementation
- Predictions for AI advancements and their impact over the next 12 months
Gauri Bhalerao
Vice President of Digital and Technology
Goodwill Kentucky
Paul Rapier
Vice President, Information Technology
Detroit Pistons
Enterprise Panel: Hackers, Scammers, Deepfakers: Why Security Must Be an Obsession in the AI Future
AI is super-charging your security challenges. Hackers are targeting your collaboration/CX estate at every level: Your real-time meetings could be exposed to Deepfakes; your collaboration/CX infrastructure can be taken down or penetrated; and your systems can be the vector that attackers use to compromise customer databases and other critical enterprise data stores. And increasingly, it can all be done at the speed of AI. This keynote session provides a real-world perspective on the challenges and counter-measures presented by enterprise IT pros who are living the struggle.
Allen Ohanian
Information Security Officer
Los Angeles County DCFS
Ariel Golubitsky
Senior Manager of IT Security
Amicus Therapeutics
Fireside Chat: Building and Deploying an AI Tool Just for Your Enterprise
Generative AI offers efficiency and transformative benefits, but ensuring secure and tailored delivery is key. This session explores how enterprises can develop bespoke AI tools to meet industry-specific needs.
What you'll learn:
- Insights into Informa’s rollout of Elysia, its AI assistant, to 14,000 global employees
- The business goals and technology drivers behind developing tailored AI solutions
- Best practices for aligning AI technology with enterprise goals and ensuring successful implementation
Andrew Mullins
CEO
Informa Connect
Lucy Gillam
Chief Commercial Officer
Informa Connect
Justin Robbins
Founder
Metric Sherpa
Keynote Panels With Industry-Leading Vendors
Join industry visionaries and technology leaders as they tackle the most pressing questions shaping the future of enterprise communications. These three dynamic keynote panels will challenge conventional wisdom, expose hard truths, and provide actionable insights you can't afford to miss. From AI's real-world ROI to the evolving landscape of customer experience and workplace collaboration, our expert panelists will deliver the strategic clarity you need to navigate 2026 and beyond.
Watch as our panelists debate the industry's hottest topics:
- Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off
- Keynote Panel: CX Battleground: Does More Technology = Happier Customers?
- Keynote Panel: Collaboration: Securing and Advancing the Employee Experience
Check back soon for details on our industry-leading Keynote panelists.
The Real ROI of AI - Unpacking the Business Cases that Pay Off
Tuesday, 1:00 - 3:00 PM
AI technology is real, and (in many cases) it is already delivering transformative results. This session moves beyond the hype to uncover the concrete business cases where AI has delivered outsize benefits and a clear return on investment. A panel of top AI vendors will showcase their success stories and provide a blueprint for future growth.
What you'll learn:
- Concrete ROI evidence from real AI implementations with measurable returns
- 2026 AI investment priorities and how to evaluate opportunities confidently
- Practical frameworks for identifying high-impact AI business cases for your organization
CX Battleground: Does More Technology = Happier Customers?
Wednesday, 10:00 AM - 12:00 PM
AI is transforming contact centers, but its impact on CX raises important questions. This session brings together thought leaders to debate how technology influences customer satisfaction and agent performance.
What you'll learn:
- The balance between self-service capabilities and the need for human agents
- Tools and strategies to enhance both agent and customer experiences
- How to measure the effectiveness of AI-driven solutions in improving satisfaction and business outcomes
Collaboration: Securing and Advancing the Employee Experience
Thursday, 10:00 AM - 12:00 PM
As enterprises navigate hybrid work and office returns, meeting solutions must deliver high-quality audio, video, and AI tools while adhering to governance requirements. At the same time, security threats like AI-driven attacks and deepfakes demand robust protections.
What you'll learn:
- Strategies for integrating AI tools and governance compliance into meeting solutions
- How to safeguard communications infrastructure against emerging security threats
- Approaches to building reliable, cost-effective, and secure infrastructure for modern enterprises
Emcee: Justin Robbins
Justin Robbins brings two decades of expertise in business communications and customer interactions to our Las Vegas stage. As our Emcee, he'll maintain high energy, provide context between sessions, and help translate the event's insights into actionable strategies.
As Founder and Principal Analyst at Metric Sherpa, Justin equips executives, operators, and investors with independent research and practical strategies that deliver measurable business impact.
His experience spans frontline leadership, SaaS market strategy, and executive education. Justin specializes in cutting through complexity, providing clarity in noisy markets, and delivering insights that drive organizational change.
A researcher, educator, and keynote speaker, Justin delivers data-backed perspectives that challenge assumptions, inspire action, and help leaders align communication strategies with business success.
