Virtual Events and Webinars
Enterprise Connect's virtual events and webinars keep you up-to-date on the latest trends and technologies impacting the Enterprise IT industry. View our upcoming events below and keep up with topics impacting your organization.
How Successful Companies Migrate to CCaaS
Wednesday, November 8, 2023 | 2:00 - 3:00 pm ET
Whether your CCaaS migration is taking you from a pure-premises deployment, hybrid, or from one cloud provider to another, you need to know the right steps and best practices to achieve your objectives. This free webinar will give you insights from multiple perspectives including a research firm whose data shows what the most successful companies do right; a solution provider who has led many successful migrations; and a leader in technology performance analytics. You’ll come away from this packed 60-minute session with a wealth of detailed information that you can apply to your CCaaS migration and ongoing management.
You will learn:
- How to understand your existing deployment and processes, and map these onto your migration plan
- The skilled staff you need to bring with you
- What characterizes organizations with the highest success ratings in their CCaaS migrations
- Advantages of technology performance analytics throughout migration and in the new environment
Previous Digital Events
Building on Your Microsoft Teams Strategy
October 18, 2023
11:00 am - 2:30 pm ET
Microsoft continues to add functionality to its Teams platform and, along with its ecosystem partners, is extending its vision for the role Teams can play in the enterprise. What are the implications for your enterprise? Will Teams become even more deeply embedded in your voice, mobility, contact center, and meeting room strategy in the second half of 2023 and into 2024?
This free virtual summit will look at the Teams roadmap from multiple angles, to see where your enterprise should fit.
Transforming the Customer Experience
July 20, 2023 | 11:00 am - 5:00 pm ET
Contact center and related technologies are transforming the customer experience, providing AI-driven features, customer data integrations, and cloud-based architectures that offer enterprises next-generation capabilities. But actually making the vision a reality—implementing its many elements—is anything but simple. In this digital summit, subject matter experts will help you build the strategic vision for transforming your CX technology; they’ll also get down into the weeds and help you make the right decisions to ensure that the technology works as intended and produces real ROI and differentiation with the customer.
Steering Your Contact Center Cloud Migration to Success
Tuesday, August 8, 2023 | 2:00 pm ET
Contact center migrations can feel like a never ending journey filled with U-turns and dead ends. But your enterprise is depending on you to figure it out, and keep calls flowing without downtime. Whether you’re just cloud curious, or already in the midst of a migration, Bandwidth is here to help you navigate around potential pitfalls and successfully reach your destination.
- Key steps to take to prepare for a cloud migration
- How you can do more and worry less with smarter call routing
- How to harness Artificial intelligence / machine learning in your contact center call flows
- Ways to fight against fraud and improve security without sacrificing CX
- How migrating today sets you up for success tomorrow
Delight Your Customers and Drive Service Team Efficiency
July 26, 2023 | 2:00 pm ET
Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems--avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact? In this free webinar, you’ll learn how to seamlessly blend your front-line agents and service teams with the experts and resources that frequently are key to solving the difficult problems that customers still expect to be handled on the first call.