Virtual Events and Webinars
Enterprise Connect's virtual events and webinars keep you up-to-date on the latest trends and technologies impacting the Enterprise IT industry. View our upcoming events below and keep up with topics impacting your organization.
Upcoming Webinars
Steering Your Contact Center Cloud Migration to Success
Tuesday, August 8, 2023 | 2:00 pm EDT
Contact center migrations can feel like a never ending journey filled with U-turns and dead ends. But your enterprise is depending on you to figure it out, and keep calls flowing without downtime. Whether you’re just cloud curious, or already in the midst of a migration, Bandwidth is here to help you navigate around potential pitfalls and successfully reach your destination. Join us for this free webinar on August 8.
Key Takeaways:
- Key steps to take to prepare for a cloud migration
- How you can do more and worry less with smarter call routing
- How to harness Artificial intelligence / machine learning in your contact center call flows
- Ways to fight against fraud and improve security without sacrificing CX
- How migrating today sets you up for success tomorrow
Upcoming Virtual Summits
Communications & Collaboration APAC
September 27, 2023
Building on Your Microsoft Teams Strategy
October 18, 2023
Previous Digital Events
Transforming the Customer Experience
July 20, 2023 | 11:00 am - 5:00 pm ET
Contact center and related technologies are transforming the customer experience, providing AI-driven features, customer data integrations, and cloud-based architectures that offer enterprises next-generation capabilities. But actually making the vision a reality—implementing its many elements—is anything but simple. In this digital summit, subject matter experts will help you build the strategic vision for transforming your CX technology; they’ll also get down into the weeds and help you make the right decisions to ensure that the technology works as intended and produces real ROI and differentiation with the customer.
Delight Your Customers and Drive Service Team Efficiency
July 26, 2023 | 2:00 pm ET
Is your enterprise giving its contact center agents and service teams the tools they need to delight your customers? What if those agents and teams could take advantage of automation and AI-driven tools that helped them access all the data and expertise in your enterprise when solving complex customer problems--avoiding the knowledge gaps, silos and tiered support structures that too often require customers to repeat information as they’re passed through multiple points of contact? In this free webinar, you’ll learn how to seamlessly blend your front-line agents and service teams with the experts and resources that frequently are key to solving the difficult problems that customers still expect to be handled on the first call.
