Enterprise Connect 2026 Highlights
Key Takeaways from Enterprise Connect 2026
Enterprise Connect 2026 ushered in a new era for enterprise communications and customer experience (CX), gathering thousands of IT leaders, strategists, and innovators at Caesars Forum in Las Vegas, NV, from March 10-12, 2026. This year’s event stood out for its fresh approach to addressing the challenges and opportunities in a rapidly evolving digital landscape.
Attendees explored the forefront of enterprise technology through immersive sessions, hands-on demonstrations, and thought-provoking discussions. The conference provided a unique platform for discovering transformative solutions, building strategic roadmaps, and connecting with peers to share ideas and best practices. With a focus on collaboration and innovation, Enterprise Connect 2026 empowered participants to drive meaningful change within their organizations.
The Expo Hall showcased groundbreaking technologies from industry leaders, while networking events fostered valuable connections among professionals shaping the future of enterprise communications and CX.
Redefining Workplace Connectivity: Innovations and Strategies for the Future
Enterprise Connect 2026 set the stage for a forward-thinking exploration of the technologies and strategies shaping the next generation of collaboration and customer experience.
This year’s program was designed to equip IT leaders with actionable insights and practical tools to address the challenges of digital transformation. With a focus on vendor-neutral and results-oriented content, the conference empowered attendees to harness AI-driven collaboration platforms, enhance CX capabilities, and build resilient technology roadmaps for the future.
Spanning three days, the event featured an extensive lineup of keynotes and over 50 conference sessions across five critical topics:
- AI
- AV/Video
- Collaboration & Unified Communications
- CX/Contact Center
- Security, Compliance & Management
Led by industry pioneers and enterprise IT decision-makers from Villanova University, Amicus Therapeutics, Forrester, Detroit Pistons, and more, the sessions provided attendees with deep dives into emerging trends, innovative solutions, and strategic approaches to drive success in enterprise communications and CX.
Groundbreaking Announcements from Leading Industry Players
Several of the industry’s leading innovators unveiled significant product announcements at Enterprise Connect 2026, showcasing advancements that are shaping the future of enterprise communications and CX. Highlights included:
- Zoom introduced new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX
- RingCentral debuted its new agentic consumer engagement tool, AirPro and AirPro Healthcare
- Amazon Web Services explored the customer experience paradox and the business need to deliver higher quality, lower costs, all at a greater scale
- Dialpad outlined its emerging agentic platform designed to empower enterprises
Enterprise Connect 2026 Sponsors Included:
Spotlight on Enterprise Connect 2026 Keynotes
Leo Boulton
Head of Product, Solutions, & Industry Marketing
Zoom
Michelle Couture
Global Lead, Customer Experience Product Marketing
Zoom
Chris Morrissey
General Manager, Zoom Customer Experience
Zoom
Theresa Larkin
Head of Zoom Workplace & AI
Zoom
Pasquale DeMaio
Vice President of Customer Experience Services
Amazon Connect
Kira Makagon
President & COO
RingCentral
The keynote stage also featured Heather E. McGowan, recognized as Forbes’ Top 50 Futurist, a two-time bestselling author, and LinkedIn's #1 Global Voice for Education. Heather delivered transformative insights on the future of work and organizational change to reshape enterprise strategies. Named a Top 10 Business Book of 2023 author and often quoted in The New York Times, Heather equips organizations to navigate relentless change by activating their most critical resource: their people.
Enterprise Connect 2026 Takeaways
Enterprise Connect 2026 set a new standard for enterprise communications and CX innovation. Attendees left equipped with the knowledge, tools, and connections to drive meaningful change within their organizations. Explore the impactful content from Enterprise Connect by viewing the keynote sessions. "Top Takeaways from Enterprise Connect 2026" e-book coming soon!
Up Next: Enterprise Connect
Enterprise Connect is your premier destination for staying ahead in enterprise collaboration and CX. What role will AI play in shaping the future of enterprise communications? The answer is that AI will undoubtedly have a significant impact, but as always, our event goes beyond just AI. We aim to place AI in the broader context of the many challenges and opportunities enterprise collaboration and CX professionals navigate daily.
Our mission is to equip you, as an enterprise leader, with essential tools and actionable insights to craft a strategy tailored to your organization's unique needs. Alongside a deep dive into AI, our comprehensive program includes dedicated tracks on AV/Video, Collaboration Platforms & UC, CX/Contact Center, and Security/Compliance.