Key Takeaways from Enterprise Connect 2024
Enterprise Connect 2024 united thousands of IT decision-makers, creating a premier platform for transforming business communications and customer experience (CX).
Attendees gained cutting-edge insights into industry trends and the technologies shaping enterprise communications and CX as well as digital transformation in the enterprise, delivered through dynamic, expert-led conference sessions. Beyond conference sessions, participants engaged in meaningful peer networking and explored the Expo Hall, which showcased the industry’s most influential players and groundbreaking innovations.
AI was the talk of Enterprise Connect 2024, and the event featured real-life examples of how to deploy artificial intelligence and get real value from it.
Unified Communications & Collaboration Priorities for 2024
Over four days – March 25-28 – attendees experienced a robust lineup of keynotes and more than 50 conference sessions spanning ten tracks focused around the most critical 2024 enterprise communication trends.
- AI & Automation
- Data & Analytics
- Employee Experience
- Communications & Collaboration 2027
- Collaboration Platforms & UC
- CPaaS & Programmable Communications
- CX/Contact Center
- Security & Compliance
- Video Collaboration & A/V
- Vertical Industry Focus
Enterprise Connect’s 2024 program featured 19 breakout and main-stage sessions led by over 30 IT decision-makers from major enterprises including Delta Air Lines, Experian, Medtronic, Cargill, and more. These enterprise-focused sessions offered attendees valuable insight into enterprise communications and customer experience technologies.
Groundbreaking Announcements from Leading Industry Players
Many of the industry’s largest players made notable product announcements at the event, including:
- Amazon Connect introduced new AI capabilities for Amazon Connect Contact Lens and Chat.
- NICE unveiled Enlighten XM.
- RingCentral MVP is now RingEX and includes RingSense AI.
- Cisco announced new multifunctional collaboration devices for Hybrid Work.
- Zoom unveiled AI-powered collaboration platform Zoom Workplace.
- Twilio launched Unified Profiles and Agent Copilot.
- Calabrio unveiled AI-Powered Interaction Summary.
Enterprise Connect 2024 Sponsors included:
Spotlight on Enterprise Connect 2024 Keynotes
The event keynoters included:
Javed Khan
SVP/GM Collaboration
Cisco
Nicole Herskowitz
Vice President, Microsoft Teams & Platform
Microsoft
Kira Makagon
Chief Innovation Officer
RingCentral
Smita Hashim
Chief Product Officer
Zoom
The keynote stage also played host to fireside chats with top executives from AWS, Google, HP, Vonage, and Twilio.
The program offered a keynote panel “Building an Equitable Career Future for Everyone” where attendees heard from women leaders in enterprise communications organizations who addressed the opportunities, challenges and experiences they’ve seen, and offered their advice and encouragement for current and future women leaders.
Enterprise Connect 2024 Takeaway
Enterprise Connect 2024gave our enterprise attendees confidence around the promise of Generative AI – a technology that can benefit their businesses if approached and implemented thoughtfully; that they can hone the skills that deliver those benefits; and that they can separate the hype from the real opportunities.
Event Stats and Insights
6,000 Attendees: 5,000 Orlando and 1,000 Virtual
155+ Exhibitors and Sponsors
100+ Sessions
200 Speakers
80 Media and Analyst Attendees
Enterprise Connect 2024 Photo Gallery
Up Next: Enterprise Connect
Enterprise Connect is your premier destination for staying ahead in enterprise collaboration and CX. What role will AI play in shaping the future of enterprise communications? The answer is that AI will undoubtedly have a significant impact, but as always, our event goes beyond just AI. We aim to place AI in the broader context of the many challenges and opportunities enterprise collaboration and CX professionals navigate daily.
Our mission is to equip you, as an enterprise leader, with essential tools and actionable insights to craft a strategy tailored to your organization's unique needs. Alongside a deep dive into AI, our comprehensive program includes dedicated tracks on AV/Video, Collaboration Platforms/Unified Communications, CPaaS & Programmable Communications, CX/Contact Center, and Security/Compliance.
We’re also excited to offer a Strategy & Management track, focusing on real-world applications and solutions. Most sessions in this track are case study discussions led by enterprise leaders, providing unparalleled opportunities to learn from and connect with your peers.