ICMI Training at Enterprise Connect
Sharpen Your Contact Center Strategies with ICMI Training
ICMI is launching two days of training in conjunction with Enterprise Connect on March 9-10 in Las Vegas. This is an incredible opportunity to start your year strong and learn from peers across multiple industries, all focused on one thing: mastering and elevating the customer experience. Which course will you go all in on?
As an added bonus, when you register for an ICMI Training, you’ll receive a free Expo Plus Pass or a 50% discount on All Access or Premium pass types to Enterprise Connect.
How to Register
Are you ready to level-up? Whether for yourself or your team, we're here to better your day-to-day from business processes to soft-skills and career advancement.
By choosing ICMI for your contact center training, you're not just getting access to cutting-edge courses, you're getting a lifelong professional development partner.
Complete the Request Information form to speak with your Account Manager.
AI in the Contact Center - Certification Available!
Master the power of AI to transform your contact center! This 2-day ICMI certification program at Enterprise Connect equips professionals with the tools and strategies to stay ahead in a rapidly evolving industry. Learn proven frameworks, collaborate with industry experts, and leave with actionable strategies to drive efficiency and enhance customer experiences. Don’t miss this opportunity to lead the AI revolution and future-proof your career!
Why Attend ICMI AI Training?
- Gain the skills to revolutionize your contact center by mastering AI implementation and driving measurable business transformation.
- Learn from dynamic peer discussions and hands-on application to develop practical AI strategies tailored to your organization.
- Access an exclusive online resource toolkit with strategic vision frameworks, implementation templates, and performance measurement guides to ensure seamless application of your learning.
- Earn the prestigious AI in the Contact Center Professional certification, boosting your career prospects and positioning you as a leader in AI-driven customer support.
Topics Covered: AI strategy and vision, business case development, implementation planning, change management and governance, performance measurement and evolution
Who Should Attend: Managers, Directors, Workforce management leads and/or managers, Transformation project teams or team members, Contact center leads involved with AI implementation
Contact Center Management: Leading Contact Center Operational Excellence
Master the strategies and tools to optimize your contact center’s performance and align it with organizational goals. This comprehensive training program equips professionals with practical knowledge to improve resource planning, build strategic partnerships, drive continuous improvement, and create a business case for the resources needed to achieve operational excellence. With interactive learning and actionable takeaways, this course empowers you to deliver exceptional customer experiences and measurable results.
Why Attend ICMI Contact Center Management Training?
- Align your contact center’s purpose with organizational goals and create a Customer Access Strategy (CAS) to guide operations, technology decisions, and performance metrics.
- Participate in interactive sessions and hands-on activities to develop practical strategies for resource planning, performance monitoring, and continuous improvement.
- Take advantage of an exclusive Excel-based toolkit featuring templates, calculators, assessments, and dashboards to enhance your contact center’s performance.
- Showcase your leadership by building a business case to address performance gaps, propose solutions, and drive measurable results in your organization.
Topics Covered: Strategy and partnerships, resource planning, performance monitoring and management, continuous performance improvement
Who Should Attend: Contact center managers, Contact center directors
Plan Your Stay
Enterprise Connect is offering its special discounted hotel rates to all ICMI Training attendees. Through their partnership with Convention Housing Partners, these exclusive rates have been secured for your convenience. Be sure to book your accommodations by February 17 to take advantage of these offers.
Make your visit to the ICMI Training event seamless by staying at one of our recommended hotels, conveniently located near the Caesars Forum Conference Center. We recommend The LINQ Hotel + Experience and The Westin Las Vegas Hotel & Spa, both offering comfort, convenience, and easy access to the event venue.
Please note: Beware of unauthorized third-party companies or scammers offering hotel booking services. To ensure your reservation is secure, only book through our official partner, Convention Housing Partners.
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