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January 2025 - Newsletter Article

January 2025

IT Salaries and Satisfaction: Room for Improvement

January 16, 2025

Written by Eric Krapf, General Manager and Program Co-Chair, Enterprise Connect Publisher

If you’re at the managerial or above level in an enterprise IT/collaboration/CX tech shop, 2024 wasn’t a bad year for you, according to Enterprise Connect and No Jitter’s annual Career & Salary Survey. But you might want to check in with your staff; they may not be doing as well.

The just-released survey found the median income increased for managers—but it actually decreased for staff. And staff seem to be reacting about how you’d expect, with increased levels of dissatisfaction.

Median salary for managers rose from $110,000 in 2023 to $120,000 in 2024. Asked how satisfied they are with their total compensation package, this cohort stayed pretty consistent year over year: 18% said they were “very satisfied” in 2024 versus 17% in 2023, while the “satisfied” response stayed flat at 44%. However, dissatisfaction also increased: 10% called themselves “dissatisfied” with their compensation in 2024, versus 8% in 2023. Worse, 5% were “very dissatisfied” in 2024, compared with just 2% in 2023.

Those are small numbers on the dissatisfaction side, but take the 2 negative responses together, and 15% of managers were dissatisfied with their compensation, versus 10% the previous year.

And staff are even more unhappy. In 2024, 59% were satisfied or very satisfied with their compensation – down from 65% in 2023. At the same time, the “very dissatisfied” level ballooned from just 3% in 2023 to 14% in 2024. And “dissatisfied” also rose, from 7% to 14%.

The trends were the same when we asked about satisfaction with all aspects of the respondents’ jobs. Among managers, there was a bit more positive sentiment in 2024 than 2023, but also a bit more negative sentiment. The big change was in the middle: 20% described their level of satisfaction as “neutral” in our most recent survey, down from 30% with this view in 2023.

And here again, staff expressed more negative feelings. “Satisfied” plus “very satisfied” fell from 69% in 2023 to 64% in 2024, and dissatisfaction grew, from 12% either “dissatisfied” or “very dissatisfied” in 2023, to 22% at these levels in 2024.

When almost a quarter of your staff are dissatisfied with their jobs, it may be time for enterprise IT leaders to pay closer attention. IT is clearly in a time of transition, and that’s why we’re focusing a significant amount of programming at Enterprise Connect on helping IT managers as well as staff acquire the skills and insights they need to keep moving ahead.

We’re focusing one of our Training courses on Leading IT Teams and Customers Through Organizational Change, and if you’re looking to AI as a way to grow your career, we have Training on AI for Business and Technical Professionals. We’ve also got programming on how to Re-tool Your Teams (and Users) for AI, a 3-hour deep-dive summit on Case Studies in Communications Strategy – plus all the peer engagement and learning you can get in our Conference.

I hope you can join us in Orlando for Enterprise Connect 2025. It’s a great way to build your network, knowledge, and career. Our lowest rates end this week, so register now!