Market Leader Q&As

1.How does your company differentiate itself in the industry, and what unique value do you bring to the technologies and markets you serve?

RingCentral differentiates itself by delivering an AI-powered, customer-first communications platform purpose-built for business-critical interactions. We uniquely embed agentic voice AI directly into core communications — spanning phone, messaging, video, and contact center — with shared context before, during, and after every interaction. This enables organizations to modernize customer and employee experiences without relying on fragmented tools. Unlike most vendors, RingCentral owns both the telco-grade communications layer and the AI engine, creating a powerful competitive advantage. With global reach, open integrations, and enterprise-grade reliability, we enable organizations to operate more intelligently and standardize experiences at scale.

2.What are the most exciting innovations, partnerships, or strategic initiatives your company is launching in 2026, and how do they align with industry trends?

In 2026, RingCentral is advancing its agentic AI vision as the foundation for how work gets done. Enterprises are moving beyond isolated AI tools toward systems that carry context, take action, and operate across workflows. RingCentral is already starting to deliver this through AIR, AVA, and ACE, a coordinated set of AI agents built on conversational data. Powered by deep voice expertise and shared conversational context, these agents handle frontline interactions, support employees in real-time, and turn conversations into operational intelligence. This aligns with the industry shift toward orchestration, measurable outcomes, and AI that operates at enterprise scale.

3.What key solutions or technologies will you be showcasing at Enterprise Connect 2026, and how do they address the evolving needs of your customers? -- WHO should visit you at your booth to learn more?

At Enterprise Connect 2026, RingCentral will showcase its agentic AI portfolio, including AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE). Together, these solutions demonstrate how intelligence is embedded across the full interaction lifecycle. AIR handles front-line interactions with speed and accuracy; AVA supports employees in real-time during live interactions; and ACE turns conversational data into insights for coaching and operational improvement. Enterprise IT, CX, and operations leaders should visit our booth to see how RingCentral moves AI beyond isolated features into a coordinated system that delivers consistent experiences, clearer operations, and measurable business outcomes.

1. How does your company differentiate itself in the industry, and what unique value do you bring to the technologies and markets you serve?

AI is transforming contact centers—streamlining operations, empowering agents, and enhancing customer satisfaction. Tools like Zoom AI Companion for Contact Center automate repetitive tasks saving agents valuable time by taking notes and providing customer interaction summaries. Zoom Virtual Agent enables brands to offer self-service options, freeing agents to handle more complex, empathy-driven issues. AI Expert Assist offers dynamic agent guides and next best action, providing contextually relevant coaching and tailored, ready-to-use responses. By reducing workloads and improving support quality, AI helps contact centers combat agent attrition, enhance productivity, and deliver better customer experiences—all contributing to a higher ROI.

2. What are the most exciting innovations, partnerships, or strategic initiatives your company is launching in 2026, and how do they align with industry trends?

Converging UC and contact centers enhances operational efficiency and improves customer experiences. It simplifies communication by breaking down silos, enabling agents to seamlessly connect with back-office experts and access real-time support through familiar AI-powered tools. A unified UCaaS and CCaaS platform ensures that teams can review and optimize interactions, from conversations via Zoom Phone, video, or live chat. Zoom Workplace provides a single secure open platform for team collaboration, helping call center teams stay and feel connected, streamlining costs, simplifying administration, and supporting hybrid teams. Agents can collaborate through Zoom Team Chat, Meetings for coaching sessions, and Workvivo for engagement.

3. What key solutions or technologies will you be showcasing at Enterprise Connect 2026, and how do they address the evolving needs of your customers? -- WHO should visit you at your booth to learn more?

At Enterprise Connect, we're highlighting how real customers leverage our AI-first work platform to get more done, achieve better results, and connect genuinely. Having led the way in generative AI through summarization, content generation, and personalized AI experiences, we are advancing action-oriented functionality with agentic AI capabilities, designed to help execute specific functions, tasks, and jobs to be done. AI Companion orchestrates these actions across Zoom Workplace and Zoom Contact Center as well as third parties, fostering collaboration and creating more engaging customer interactions that drive meaningful outcomes.