On-Demand
Enterprise Connect On-Demand
Don't Miss the Most Critical Insights from Enterprise Connect - Now available On-Demand!
Hear What's Next from Industry Giants
Go behind the scenes with senior leaders from Zoom, AWS, and RingCentral as they reveal the strategic priorities driving their product roadmaps. Discover how the world's leading platforms are evolving to meet tomorrow's workplace and customer engagement challenges – insights you won't find anywhere else.
Transform Your Thinking with a Top Futurist
Heather McGowan, recognized by Forbes as a leading futurist, delivers game-changing perspectives that will fundamentally shift how you approach organizational transformation. Her proven frameworks help unlock hidden potential within your teams and turn today's obstacles into tomorrow's competitive advantages. This isn't theory – it's actionable intelligence for forward-thinking leaders.
Learn from Real-World AI Success Stories
Hear directly from enterprise practitioners at Mastercard, the Detroit Pistons, Equitable, and other leading organizations who are deploying AI applications that deliver measurable business value. These aren't promotional case studies – they're candid, unfiltered conversations about what's actually working, what's not, and the hard-won lessons learned in the trenches of AI implementation.
Gain Strategic Clarity for Your Next Move
These sessions deliver the strategic intelligence you need to confidently navigate the convergence of collaboration, customer experience, and cloud platforms. Whether you're planning your next investment cycle or leading a major transformation initiative, you'll gain clarity on where the market is headed and how to position your organization for success.
Register now to view the below Keynote Presentations On-Demand at your convenience! Already registered? Log back in using the email you used during registration to add On-Demand access for just $199!
Keynote Presentations Include:
Futurist Heather McGowan
View Heather's Video
Heather E. McGowan, recognized as Forbes’ Top 50 Futurist, a two-time bestselling author, and LinkedIn's #1 Global Voice for Education, delivered transformative insights on the future of work and organizational change to reshape enterprise strategies. Named a Top 10 Business Book of 2023 author and often quoted in The New York Times, Heather equips organizations to navigate relentless change by activating their most critical resource: their people.
What you'll learn:
- How to leverage human capabilities like adaptability, empathy, and curiosity as strategic advantages
- Data-driven insights and visual frameworks to navigate relentless change
- Actionable strategies to empower teams and leaders to adapt and solve tomorrow’s challenges
Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward with Zoom
Work today is more complex than ever, with too many tools, too many meetings, and too little time for meaningful progress. Deloitte research, commissioned by Zoom, highlights how meeting friction costs enterprises billions in lost productivity annually.
What you'll gain by watching this keynote:
- How AI Companion, CX Insights, and unified workflows reduce friction and empower teams to move from conversation to completion
- The role of intelligent automation in accelerating decisions and driving measurable business impact
- How next-generation collaboration tools foster focus, flow, and stronger human connections
Leo Boulton
Head of Product, Solutions, & Industry Marketing
Michelle Couture
Global Lead, Customer Experience Product Marketing
Theresa Larkin
Head of Zoom Workplace & AI
Chris Morrissey
General Manager, Zoom Customer Experience
The Concierge Economy with Amazon Connect
White glove service is the new standard — regardless of purchase price, every customer now demands a concierge-level experience. Yet delivering personalized, proactive experiences at scale typically requires significant cost and resources. Join Pasquale Demaio, VP of Customer Experience at AWS, as he explores how agentic AI from Amazon Connect is rewriting that equation, enabling organizations to meet rising expectations while reducing costs, and what it means for the future of customer experience.
Keynote Speaker:
Pasquale DeMaio
Vice President of Customer Experience Services
Amazon Connect
Harnessing AI to Power Business Outcomes with RingCentral
RingCentral showcases its voice AI portfolio through real customer stories, demonstrating how these tools enhance everyday workflows and customer engagement.
What you'll gain:
- How intelligent automation and AI-powered orchestration optimize workflows and interactions.
- Ways RingCentral’s AI solutions deliver actionable intelligence before, during, and after conversations.
- Real-world examples of AI driving improved customer engagement and operational efficiency.
Keynote Speaker:
Kira Makagon
President & COO
RingCentral
Enterprise AI: How We’re Doing It
Explore how enterprises are finding and deploying AI applications that deliver real value. Join a candid conversation with executives sharing their experiences, insights, and lessons learned in driving AI strategies.
What you'll learn in this keynote with IT leaders from the Detroit Pistons and Equitable:
- Practical insights into successful AI applications and deployment strategies
- Lessons from real-world successes and challenges in enterprise AI implementation
- Predictions for AI advancements and their impact over the next 12 months
Sean Johnson
Head of Customer Service and Document Management Services
Equitable
Paul Rapier
Vice President, Information Technology
Detroit Pistons
Enterprise Panel: Hackers, Scammers, Deepfakers: Why Security Must Be an Obsession in the AI Future
AI is super-charging your security challenges. Hackers are targeting your collaboration/CX estate at every level: Your real-time meetings could be exposed to Deepfakes; your collaboration/CX infrastructure can be taken down or penetrated; and your systems can be the vector that attackers use to compromise customer databases and other critical enterprise data stores. And increasingly, it can all be done at the speed of AI. This keynote session provides a real-world perspective on the challenges and counter-measures presented by enterprise IT pros who are living the struggle.
Allen Ohanian
Information Security Officer
Los Angeles County DCFS
Ariel Golubitsky
Senior Manager of IT Security
Amicus Therapeutics
Fireside Chat: Building and Deploying an AI Tool Just for Your Enterprise
Generative AI offers efficiency and transformative benefits, but ensuring secure and tailored delivery is key. This session explores how enterprises can develop bespoke AI tools to meet industry-specific needs.
What you'll learn:
- Insights into Informa’s rollout of Elysia, its AI assistant, to 14,000 global employees
- The business goals and technology drivers behind developing tailored AI solutions
- Best practices for aligning AI technology with enterprise goals and ensuring successful implementation
Andrew Mullins
CEO
Informa Connect
Lucy Gillam
Chief Commercial Officer
Informa Connect
Justin Robbins
Founder
Metric Sherpa
Keynote Panels With Industry-Leading Vendors
Watch these Keynote sessions presented by industry visionaries and technology leaders as they tackle the most pressing questions shaping the future of enterprise communications. These three dynamic keynote panels challenge conventional wisdom, expose hard truths, and provide actionable insights you can't afford to miss. From AI's real-world ROI to the evolving landscape of customer experience and workplace collaboration, our expert panelists deliver the strategic clarity you need to navigate 2026 and beyond.
Watch as our panelists debate the industry's hottest topics:
- Keynote Panel: The Real ROI of AI - Unpacking the Business Cases That Pay Off
- Keynote Panel: CX Battleground: Does More Technology = Happier Customers?
- Keynote Panel: Collaboration: Securing and Advancing the Employee Experience
The Real ROI of AI - Unpacking the Business Cases that Pay Off
AI technology is real, and (in many cases) it is already delivering transformative results. This session moves beyond the hype to uncover the concrete business cases where AI has delivered outsize benefits and a clear return on investment. A panel of top AI vendors showcase their success stories and provide a blueprint for future growth.
What you'll learn:
- Concrete ROI evidence from real AI implementations with measurable returns
- 2026 AI investment priorities and how to evaluate opportunities confidently
- Practical frameworks for identifying high-impact AI business cases for your organization
CX Battleground: Does More Technology = Happier Customers?
AI is transforming contact centers, but its impact on CX raises important questions. This presentation brings together thought leaders to debate how technology influences customer satisfaction and agent performance.
What you'll learn:
- The balance between self-service capabilities and the need for human agents
- Tools and strategies to enhance both agent and customer experiences
- How to measure the effectiveness of AI-driven solutions in improving satisfaction and business outcomes
Collaboration: Securing and Advancing the Employee Experience
As enterprises navigate hybrid work and office returns, meeting solutions must deliver high-quality audio, video, and AI tools while adhering to governance requirements. At the same time, security threats like AI-driven attacks and deepfakes demand robust protections.
What you'll learn:
- Strategies for integrating AI tools and governance compliance into meeting solutions
- How to safeguard communications infrastructure against emerging security threats
- Approaches to building reliable, cost-effective, and secure infrastructure for modern enterprises