Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Congratulations to Our 2024 Winners & Finalists

Overall Best of Enterprise Connect Award Winner

RingCentral - For RingSense AI, a personal AI helper that provides real-time note-taking, enhances detail recall with GPT's semantic search, and unlocks insights from all conversations.

Best of Enterprise Connect Overall Finalists

For Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI.
For Five9 AI Insights, a generative AI-powered customer experience insights application that delivers accessible and actionable conversational insights faster and with less effort than ever before.
For Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.
For MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.
For NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.
For Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.

Best Innovation in Customer Experience Winner

Genesys, for Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

Best Innovation for Meetings/Conferencing Winners (Tie)

ClickShare Bar Pro, a premium, carbon-neutral video bar that enables effortless wireless conferencing in medium-sized meeting rooms with any video conferencing platform
Yealink SmartVision60, integrating AI technologies like voice control, identity recognition, transcription, and multi-stream IntelliFrame into video conferencing for medium-sized Microsoft Teams rooms

Best Innovation for Systems Management Winners (Tie)

Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented
Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover

Most Innovative Use of AI Winners (Tie)

Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI
Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

2023 Winners/Finalists

Best of Enterprise Connect Overall Winners (Tie)

For Bandwidth Maestro, a cloud-based, communications automation platform that pre-integrates global SIP trunking, conversational AI, voice bio-authentication, call verification, and leading UCaaS and CCaaS platforms.

Theta Lake Risk and Compliance Suite, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms – for video, voice, documents, and chat content

Best of Enterprise Connect Overall Finalists

Amazon Web Services Logo

AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and WorkSpaces Streaming Protocol (WSP) remote access

Five9 Logo

Five9 Workflow Automation 2.0, which allows for seamless integration of data between the contact center systems and across other enterprise business software (e.g.: Sales, Marketing, HR etc.)

PolyAI Customer-Led Conversational Assistant (latest release)

For XLogix Platform, an all-in-one UCaaS & CCaaS platform

Best Innovation in Customer Experience Winner

PolyAI Customer-Led Conversational Assistant (latest release)

Best Innovation in Customer Experience Finalists

Cognigy logo

Best Innovation for Employee Experience Management Winner

For Vyopta Digital Collaboration Experience Platform, which provides visibility into modern collaboration, identifying factors that impact employee experience

Best Innovation for Employee Experience Management Finalists

Vonage Track Sponsor

Best Innovation for Accessibility Winner

Zoom

Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss

Most Innovative Use of AI

Winner

Finalist

PolyAI Customer-Led Conversational Assistant (latest release)

Theta Lake Risk and Compliance Suite 

Winners:

Best of Enterprise Connect Overall Winner
UJET: CX Intercloud, a new product that advances application redundancy for UJET’s contact center platform running across multiple public clouds

Category Winners:

Best Innovation in Customer Experience (Four-way Tie)
8x8: 8x8 Agent Workspace
IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup
Journey: Journey Elevate Orchestration Engine
LiveVox: SpeechIQ with Quality Management, seamlessly integrating multi-channel interaction analytics with robust quality management tools

Most Innovative Use of AI
Virsae: VSM Everywhere, a cloud-based dashboard service that captures and analyzes critical performance and technical data in unmanaged Work From Home (WFH) environments
Thrio (runner-up): ThrioRedact, a new AI-powered data loss prevention capability to help reduce the risk of personally identifiable information falling into the wrong hands

Best Innovation for Virtual Meetings (Tie)
BlueJeans by Verizon: BlueJeans Studio, which brings professional-grade production tools to BlueJeans Events, giving organizations and creators the ability to easily produce TV-quality live streams
Vonage: Vonage Interactive Broadcast with Experience Composer enables developers to quickly and easily create more engaging live events with the flexibility to capture dynamic sessions any way they choose to customize the experience

Best Innovation for Meeting Rooms
DTEN: DTEN ONboard: With its 4K 55-inch display and 10-capacitive touch screen, DTEN ONboard enables everyone – both in-office and remote users – equal access to its shared whiteboard. It natively supports Zoom, while also compatible with other major platforms
Zoom (runner-up): Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size

Best of Enterprise Connect Overall Finalists
AWS: Automated Chatbot Designer, a recently launched feature of Amazon Lex that helps customers design conversational bots using existing conversation transcripts in hours rather than weeks
Five9: Agent Assist (Version 2.0)
IntelePeer: Atmosphere Marketplace, an intuitive bundled multi-application solution featuring no-code and low-code applications, equipped with a step-by-step plug-and-play setup
RingCentral: Meeting Summaries (Phase Two Version)
Zoom: Zoom Events, an all-in-one platform for creating a wide range of interactive and immersive virtual events to reach and engage audiences of any size.

Winners:

Best of Enterprise Connect Overall Winner:
BlueJeans by Verizon: BlueJeans Telehealth is an application that enables delivery of virtual care in an easy-to-use, customizable way.

Category Winners:

Best Innovation in Customer Experience:
Sprinklr Conversational Commerce: Analyzes conversations in real-time and uses AI to optimize product, offer, or service recommendations — via bot or live agent assistance. Conversational Commerce is a component of Sprinklr’s Modern Care solution.

Voximplant (Runner-up)

Best Application of Artificial Intelligence (Tie):

AWS: Machine learning-powered contact flows, providing Amazon Connect users a single interface for turning on and off intelligent routing, queuing, voice biometrics, customer profiles, agent-assist tools, and other capabilities to provide customers with a low-effort experience.

Five9: Inference Studio 7.0, the latest iteration of the company’s cloud-based intelligent virtual agent platform, featuring a no-code development interface that allows businesses to build and deploy a digital workforce across multiple channels and multiple languages.

Best Innovation for Virtual Meetings:
Mio: Universal Direct Messages, for powering intercompany communications across Cisco Webex, Microsoft Teams, Slack, and Zoom Chat, via the use of webhooks and APIs.

Best Innovation for the Post-COVID Workspace:
Newline Interactive: Newline Flex, an all-in-one touch monitor designed for desktop collaboration, including video meetings.

Best of Enterprise Connect Overall Finalists:
8x8: Frontdesk, a receptionist dashboard that is the first in a series of products aimed at erasing the lines between UC and contact center capabilities

Five9: Inference Studio 7.0, as noted above

Mio: Universal Direct Messages, as noted above

TSG Global: TNID, which provides a shared chain of custody and attested identity record relating to telephone numbers

Voximplant: Voximplant Kit, a no-code drag-and-drop cloud contact center.

Wahsega: Carina, a mass notification and safety Internet-of-Things platform

Winners:

Best of Enterprise Connect Overall Winner:
Journey: Journey Identity Platform, which aims to make it easy for enterprises to establish trusted interactions with their customers that simultaneously solve for security, customer experience and privacy using an encrypted network and a platform of best-in-class identity solutions that can be dynamically applied using the enterprise’s existing mobile app.

Category Winners:

Best Innovation for Meeting Rooms:
Avaya:
Avaya Spaces, a simple cloud solution that integrates friction-free web meetings and team collaboration into one app

Kramer Electronics: VIA GO², which gives iOS, Android, Chromebook, PC, and Mac users instant wireless connectivity with advanced presentation technology, featuring content streaming for 4K mirrored images and video playback

RingCentral: for a new product to be announced shortly

Best Innovation in Customer Experience:
Journey:
Journey Identity Platform, described above

Best Application of Artificial Intelligence:
Genesys:
Genesys Predictive Engagement, new capabilities now working within Genesys Cloud to enable businesses to anticipate individual customer needs, building on every interaction across multiple channels and events to improve and personalize future engagements

Pexip: Adaptive Composition, an AI-powered technology with real-time face detection, auto-framing and optimized use of screen real estate; works with any camera-enabled device

Theta Lake: Compliant Collaboration Archive, a new module within Theta Lake’s Compliance Suite for recordkeeping, archiving, and eDiscovery requirements for video, audio, and collaboration chat, with on-demand compliance risk analysis using AI and machine learning across leading UCaaS platforms (RingCentral, Cisco Webex, Microsoft Teams, Zoom, LogMeIn, Red Box).

Best Innovation for Advancing Employee/End User Engagement:
Embrava (winner):
Embrava Desk Sign, a smart sensor IoT device designed for hot desking, office hoteling, and activity-based working

Mio (runner-up): Mio's new intercompany federation for Microsoft Teams, Slack, and Cisco Webex Teams enables users to seamlessly chat with external business contacts who use a different messaging app than they do

Finalists:

Best in EC Overall Finalists:
Genesys:
Genesys Predictive Engagement, new capabilities now working within Genesys Cloud to enable businesses to anticipate individual customer needs, building on every interaction across multiple channels and events to improve and personalize future engagements

Glia: Glia Conversational Compliance AI Framework, a part of Glia's digital-first customer service platform that provides guidance for provisioning, measuring, and managing AI-driven virtual assistants that converse with customers and operator assistants that guide agents

Mio: Mio's new intercompany federation for Microsoft Teams, Slack, and Cisco Webex Teams enables users to seamlessly chat with external business contacts who use a different messaging app than they do

Omilia Natural Language Solutions: Omilia Cloud Platform miniApps, zero-touch natural language microservices that handle a single dialog task; instantly deployable to any call center provider and seamlessly adapted to any CCaaS service creation environment

Pexip: Adaptive Composition, an AI-powered technology with real-time face detection, auto-framing and optimized use of screen real estate; works with any camera-enabled device

Winners:

Best of Enterprise Connect Overall Winner:
Microsoft: Microsoft Teams for firstline employees and new workspaces

Category Winners:

Application of AI:
Optanix: The Optanix Platform uses advanced analytics and intelligence to provide predictive and proactive full-stack monitoring and management of IT infrastructure and services

Innovation for Collaboration:
Mio: Mio synchronizes real-time messaging between Slack, Microsoft Teams, and Cisco Webex Teams for seamless workplace communications

Upgrade to an Existing Product:

AWS: Amazon Web Services (AWS): A machine learning-based solution addition to the Amazon Connect contact center service
Microsoft: Microsoft Teams for firstline employees and new workspaces
Communication/Collaboration Device:

Poly: Polycom Studio is a plug-and-play video bar that marries high-quality audio and video with USB connectivity for video collaboration

Finalists:
Best of Enterprise Connect Overall Finalists:

Amazon Web Services (AWS): A machine learning-based solution addition to the Amazon Connect contact center service

Cisco: The AI-driven Cisco Webex Room Kit Mini for huddle spaces provides "cognitive collaboration" intelligence that optimizes how Webex Meetings participants interact and form relationships, available to all through mass scale deployment

CounterPath: Bria Teams is a subscription-based cloud service that unifies team communications and collaboration on desktops and mobile devices

Mio: Mio synchronizes real-time messaging between Slack, Microsoft Teams, and Cisco Webex Teams for seamless workplace communications

Poly: Polycom Studio is a plug-and-play video bar that marries high-quality audio and video with USB connectivity for video collaboration

Talkdesk: The Enterprise Cloud Contact Center Winter 2019 release adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service SDK, all powered by a new AI layer, Talkdesk IQ

Application of AI Finalists:
Noble Systems: Noble Conversations Analytics Now applies real-time speech analytics to live customer interactions and provides immediate feedback to agents and managers

Omilia: Version 9.0 of Omilia's Natural Language Understanding and Dialog Management Platform provides customer care voice and chatbots with conversational user interfaces for enterprise contact centers

Voximplant: For automated customer service, Dialogflow Connector integrates telephony with a machine learning-powered backend built with Google Dialogflow

Innovation for Collaboration Finalist:
Microsoft: Teams Solution for firstline employees

Upgrade to an Existing Product Finalist:
Talkdesk: The Enterprise Cloud Contact Center Winter 2019 release adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service SDK, all powered by a new AI layer, Talkdesk IQ

Communication/Collaboration Device Finalists:
Cisco: The AI-driven Cisco Webex Room Kit Mini for huddle spaces provides "cognitive collaboration" intelligence that optimizes how Webex Meetings participants interact and form relationships, available to all through mass scale deployment

Kaptivo: When attached to conference room whiteboards, the Kaptivo device captures and digitizes content in real-time for simultaneous sharing in video conference calls

Lifesize: The Lifesize Icon 700 video conferencing system offers 4K video quality and full-motion 4K content sharing with ultra-clear audio

Winner:
Microsoft: A reimagined vision for workplace productivity with Teams, the company's team collaboration and communications platform built on Office 365.

Finalists:
Cisco: The Cisco Spark Room 70 video conference and collaboration room system features voice-activated controls and face detection, as well as delivers intelligence on meeting room use.

Oracle: Live Experience Cloud enables enterprises to create context-driven customer engagements across Web and mobile, leveraging communications capabilities such as annotations, screen share, HD video, and HD voice.

Plantronics: The self-adjusting Habitat Soundscaping system uses physical and digital nature scenes, natural sound, and intelligent software to reduce speech distractions in open office environments.

Polycom: The Pano conference room solution allows meeting participants to share up to four simultaneous content streams, including video and annotation capabilities, over wireless connections and via touch control.

TTEC: Humanify Digital Worker Factory offers customizable omnichannel-ready intelligent virtual assistants for customer engagement.

Winner:
Cisco: Spark Board 55 is a cloud- and touch-based team collaboration device that combines wireless presentation, digital whiteboarding, and video conferencing while providing connectivity to the Cisco Spark service for continuous workflow

Finalists:
BroadSoft: BroadSoft Business provides an integrated portfolio of enterprise-ready cloud PBX, UC, team collaboration, and contact center applications

Genband: UC client focused on dynamic integration of applications

Plantronics: Plantronics Manager Pro v3.9 analytics suite provides operational, historical, and contextual data on voice interactions and headset usage patterns

Polycom: EagleEye Director II is an in-room smart camera featuring active speaker technology and picture-in-picture room display, plus data analytics

Vonage: The Nexmo Voice API, integrated with Vonage's carrier-grade network, enables development of high-quality contextual voice applications in the cloud

Winner:
CafeX: A WebRTC-based pervasive communications solution that integrates with and augments enterprise video conferencing and room collaboration systems

Finalists:
8x8: a next-generation cloud-based contact center platform

AudioCodes: CloudBond 365, an all-in-one Skype for Business appliance for the data center or customer premises

Cisco: Cisco Spark Service, a business collaboration service from the Cisco cloud that includes messaging, meeting, and calling capabilities

Sprint Business: Mobility-as-a-Service, an all-in-one approach to procuring wireless services, devices, and applications

Vidyo: An offering enabling the integration of multiparty video communications and collaboration into business workflows, applications, and Internet of Things form factors

Vonage Business: Vonage SmartWAN, an SD-WAN-based service for use with the Vonage MPLS network or bring-your-own broadband network connections

Winner:
Sprint Business: A new integrated and fully managed IT and communication solution that allows businesses to stop over-provisioning and over-spending.

Finalists:
8x8, Inc.: 8x8 Virtual Office Analytics is a A big data suite of analytics and reporting tools designed to deliver customizable insights into an organization’s historical and real-time communications environment to improve enterprise decision-making.

Acano: Acano Open brings Lync and virtually all non-Lync users together.

IBM: A cloud-delivered, mobile-optimized personal assistant that helps users prioritize and personalize their business communications.

Unify: Unify Circuit brings together voice, video, messaging, screen share, and file sharing in a single pane of glass, with one unified view across virtually all devices.

Vidyo: VidyoMobile for Smart Glasses delivers hands free video communication for integrated augmented reality and see-what-I-see workflow applications.

Winner:
CafeX: CafeX Fusion Live Assist, which "integrates video conferencing and much more with existing business web and mobile applications, allowing customers to initiate personal interactions with in-house personnel at the touch of a button."

Finalists:
Acano: Acano coCloud enables flexibility of deployment and makes an organization’s transition to cloud easy and more cost effective. This Software-defined Infrastructure provides all of the benefits of the cloud at drastically reduced bandwidth costs. Packaged with multi-tenancy and cobranding options, Acano coCloud allows service providers to customize hybrid deployment models for their customers.

AirWatch: AirWatch Workspace Management, which "provides complete separation of corporate and personal data on devices, securing corporate resources and maintaining employee privacy."

Dolby: Dolby Voice, "an audio conferencing solution that makes virtual meetings sound and feel more like in-person meetings. BT MeetMe with Dolby Voice is a BT Conferencing service that delivers the Dolby Voice experience."

Samsung: Samsung WE VoIP, "a mobile SIP phone client that makes your smartphone an extension of the office phone system. A dual mode smartphone and phone system communicate with each other over a private Wi-Fi network in the office and a public Wi-Fi or 4G/LTE network when out of the office."

VOSS: The VOSS UC Migration Solution, which "comprises an advanced on-boarding toolset (OBT) to help organizations rapidly and efficiently migrate large volumes of users, devices and UC services, by using the latest technology developed for 'big data' and applying it to a next generation UC migration project."