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A look back at the most important insights and lessons from last year.

If there is one thing pretty much everyone learned in 2025, it’s the importance of AI to all technology, including Unified Communications & Collaboration (UCC). An AI readiness survey from Lucid found that 72% of knowledge workers used AI-powered tools for collaboration in 2025. In the contact center world, DMG Consulting found that AI is the top-rated contact center investment category.

But while AI was the biggest story in UCC last year, there have been many other trends and lessons learned about collaboration, contact center and AV technology. Download now for the highlights.