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Best of Enterprise Connect 2025 Finalists Announced!

The Best of Enterprise Connect award program recognizes excellence and innovation! In addition to the overall Best of Enterprise Connect award, we'll be recognizing outstanding achievements within specific categories. Entrants will be eligible for awards in the following areas:

View the Press Release here:https://www.businesswire.com/news/home/20250130481227/en/Enterprise-Conn...

2025 Best of Enterprise Connect Finalists

OVERALL Best of Enterprise Connect Award Finalists:

•              Cyara: For a product to be announced later this spring

•              Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge

•              NICE: For a product to be announced at Enterprise Connect 2025

•              RingCentral: For a product to be announced next month

•              TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud

•              Theta Lake: For a product to be announced next month

•              Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs.

 

Best Innovation in Customer Experience Finalists:

•              Five9: Latest additions to the Five9 Genius AI Suite, including Genius AI Process, which enables organizations to leverage customer interaction data to identify opportunities, configure AI models, and implement solutions; and Five9 AI Knowledge

•              NICE: For a product to be announced at Enterprise Connect 2025

 

Most Innovative Use of AI Finalists:

•              Cisco: Webex AI Agent, which pairs conversational intelligence and workflow automation to deliver smart, human-like self-service interactions across voice and digital channels

•              Cyara: For a product to be announced later this spring

•              Google: Customer Engagement Suite with Google AI, an end-to-end application that combines Google’s most advanced conversational AI products with omni-channel contact center as a service (CCaaS) functionality

•              NICE: For a product to be announced at Enterprise Connect 2025

•              TC&C: Deepfake Guard, a holistic anti-deepfake solution, designed to safeguard enterprise communications and protect organizations from the growing threat of synthetic media fraud

•              Verint: Verint Agent Copilot Bots, each of which automate a single CX micro-workflow without disrupting the existing ecosystem, to provide immediate efficiency gains without any change to existing processes

•              Zoom: Zoom AI Companion 2.0 + custom AI Companion add-on, latest release of Zoom’s AI assistant, which enhances AI Companion with customization and personalization to an organization’s and user’s specific needs

 

Best Innovation for AV/Video Finalists:

•              AudioCodes: For Intelligent Meeting Room, which integrates conversational AI-generated meeting summarization and intelligent AI video capabilities to boost hybrid meeting productivity and ensure an immersive experience

•              Avoxi: For a product to be announced in March

•              Jabra: For a product to be announced next month

 

Best Innovation for Security/Compliance Finalists:

•              911 Secure: SENTRY GeoCell, designed to enhance campus security and emergency response by alerting on-site personnel when someone makes a 911 call via a cell phone

•              Theta Lake: For a product to be announced next month