2023 Best of Enterprise Connect Finalists have been announced!
The Best of Enterprise Connect award program recognizes excellence and innovation! In addition to the overall Best of Enterprise Connect award, this year we’ll again be recognizing outstanding achievements within specific categories.

* OVERALL Best of Enterprise Connect Award - FINALISTS:

• AWS--AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and WorkSpaces Streaming Protocol (WSP) remote access
• Bandwidth--For a product to be announced in March
• Five9--For a product to be announced
• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
• SpeechLogix--For a product to be announced later this month
• Theta Lake--Theta Lake Risk and Compliance Suite, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms – for video, voice, documents, and chat content

* CATEGORY AWARDS:

Best Innovation in Customer Experience - FINALISTS:

• Bandwidth--For a product to be announced in March
• Cognigy--Cognigy.AI
• Genesys--For a product to be announced in March
• NICE--Enlighten XO + AutoFlow, which automates bot training and creation with AI-determined intents, conversation paths, and utterances derived from real human conversations.
• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)

Best Innovation for Employee Experience Management - FINALISTS:

• Cyara--Botium, an all-in-one automated quality assurance platform to assure, maintain and monitor voicebots, chatbots and conversational AI
• Microsoft--For a product to be announced in March
• Owl Labs--Meeting Owl 3, which uses a 360-degree camera, microphone, and speaker, which automatically zoom in on speaking meeting participants through audio and visual cues, creating an immersive experience for hybrid teams
• Vonage--For a product to be announced in March
• Vyopta--For a product to be announced in March

Best Innovation for Accessibility - FINALISTS:

•Zoom--Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss

Most Innovative Use of AI - FINALISTS:

• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
• Theta Lake--Theta Lake Risk and Compliance Suite (see above)