Best of Enterprise Connect

The Best of Enterprise Connect award program recognizes excellence and innovation! In addition to the overall Best of Enterprise Connect award, in 2024 we’ll again be recognizing outstanding achievements within specific categories. For Enterprise Connect 2024, entrants will be eligible for awards in the following areas:

OVERALL Best in Enterprise Connect Award

CATEGORY AWARDS:

• Best Innovation in Customer Experience
• Best Innovation for Meetings/Conferencing
• Best Innovation for Systems Management
• Most Innovative Use of AI

Nominations for Best of Enterprise Connect 2024 will open in September.

2023 Best of Enterprise Connect Winners were announced at Enterprise Connect March 2023!

View the Press Release here.

* OVERALL Best of Enterprise Connect Award - TWO WINNERS (tie):

• Bandwidth--For Bandwidth Maestro, a cloud-based, communications automation platform that pre-integrates global SIP trunking, conversational AI, voice bio-authentication, call verification, and leading UCaaS and CCaaS platforms.
• Theta Lake--Theta Lake Risk and Compliance Suite, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms – for video, voice, documents, and chat content

FINALISTS:

• AWS--AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and WorkSpaces Streaming Protocol (WSP) remote access
• Five9--Five9 Workflow Automation 2.0, which allows for seamless integration of data between the contact center systems and across other enterprise business software (e.g.: Sales, Marketing, HR etc.)
• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
• SpeechLogix--For XLogix Platform, an all-in-one UCaaS & CCaaS platform

* CATEGORY AWARDS:

Best Innovation in Customer Experience - WINNER:

• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)

FINALISTS:

• Bandwidth--For Bandwidth Maestro, a cloud-based, communications automation platform that pre-integrates global SIP trunking, conversational AI, voice bio-authentication, call verification, and leading UCaaS and CCaaS platforms.
• Cognigy--Cognigy.AI
• Genesys--For a product to be announced in March
• NICE--Enlighten XO + AutoFlow, which automates bot training and creation with AI-determined intents, conversation paths, and utterances derived from real human conversations.

Best Innovation for Employee Experience Management - WINNER:

• Vyopta--For Vyopta Digital Collaboration Experience Platform, which provides visibility into modern collaboration, identifying factors that impact employee experience

FINALISTS:

• Cyara--Botium, an all-in-one automated quality assurance platform to assure, maintain and monitor voicebots, chatbots and conversational AI
• Microsoft--For a product to be announced in March
• Owl Labs--Meeting Owl 3, which uses a 360-degree camera, microphone, and speaker, which automatically zoom in on speaking meeting participants through audio and visual cues, creating an immersive experience for hybrid teams
• Vonage--For a product to be announced in March

Best Innovation for Accessibility - WINNER:

•Zoom--Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss

Most Innovative Use of AI - WINNER:

• PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)

FINALIST:
• Theta Lake--Theta Lake Risk and Compliance Suite