Best of Enterprise Connect

* OVERALL Best of Enterprise Connect Award Winner:

RingCentral - For RingSense AI, a personal AI helper that provides real-time note-taking, enhances detail recall with GPT's semantic search, and unlocks insights from all conversations.

Finalists Include: 

• Cyara—For Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI.

• Five9—For Five9 AI Insights, a generative AI-powered customer experience insights application that delivers accessible and actionable conversational insights faster and with less effort than ever before.

• Genesys—For Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

• MiaRec— For MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls. 

• NICE—For NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.

• Vonage— For Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.

* CATEGORY Awards Winners:

• Best Innovation in Customer Experience:

Genesys, for Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.

• Best Innovation for Meetings/Conferencing (tie):

Barco, ClickShare Bar Pro, a premium, carbon-neutral video bar that enables effortless wireless conferencing in medium-sized meeting rooms with any video conferencing platform

Yealink, Yealink SmartVision60, integrating AI technologies like voice control, identity recognition, transcription, and multi-stream IntelliFrame into video conferencing for medium-sized Microsoft Teams rooms 

• Best Innovation for Systems Management (tie):

Upwork, Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented

Vonage, Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover

• Most Innovative Use of AI (tie):

Cyara, Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI

Genesys, Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.