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Best of Enterprise Connect 2024 Finalists Announced!

The Best of Enterprise Connect award program recognizes excellence and innovation! In addition to the overall Best of Enterprise Connect award, in 2024 we’ll again be recognizing outstanding achievements within specific categories. 

View the Press Release here.

Winners will be announced on the Main Stage at Enterprise Connect Orlando on Tuesday, March 26, 9:00 - 9:10 AM.

 

* OVERALL Best of Enterprise Connect Award Finalists:

• Cyara—For a product to be announced in March

• Five9—For a product to be announced later this year

• Genesys—For a product to be announced in February

• MiaRec—MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.

• RingCentral—For a product to be announced in March

• Vonage—Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.

* CATEGORY Awards Finalists:

Best Innovation for Customer Experience:

• Cognigy—AI Copilot, which equips contact center agents with AI-driven support for customer interactions on all voice and digital channels, enhancing their performance.

• First Orion—SENTRY, an authentication solution that allows enterprises to proactively block fraudulent, spoofed outbound calls and ensures their numbers are only used for legitimate calls.

• Five9—For a product to be announced later this year

• Genesys—For a product to be announced in February

• Nextiva—For a product to be announced in March

 Best Innovation for Meetings/Conferencing:

• Barco-- ClickShare Bar Pro, a premium, carbon-neutral video bar that enables effortless wireless conferencing in medium-sized meeting rooms with any video conferencing platform.

• Shure--Microflex Advance MXA902 Integrated Conferencing Ceiling Array, ceiling-mounted audio solution for AV conferencing, with array microphone for enhanced directional voice capture and an integrated wide-dispersion loudspeaker for natural sounding far-end speech. 

• Theta Lake—Theta Lake Risk and Compliance Suite latest release, for collaboration platforms like Zoom, RingCentral, Microsoft Teams, Webex, Slack, Office 365, whiteboards like Mural and Miro, in addition to work management platforms like Monday.com, Asana and more.

• Webex by Cisco—Webex AI Codec, applying advanced neural networks and machine learning to speech to greatly improve hybrid work in low bandwidth situations

• Yealink—Yealink SmartVision60, integrating AI technologies like voice control, identity recognition, transcription, and multi-stream IntelliFrame into video conferencing for medium-sized Microsoft Teams rooms.

 Best Innovation for Systems Management:

•  NexGen Technologies—NexGen Virtual Office, a business management platform for hybrid and in-office environments, connecting workforces to build a collaborative culture and community with accountability.

•  Upwork—Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented. 

•  Vonage—Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.

Most Innovative Use of AI:

• Amazon Web Services—Amazon Q, a generative artificial intelligence-(AI) powered assistant that is specifically for work and can be tailored to a customer’s business.

• Cyara—For a product to be announced in March

• Genesys—For a product to be announced in February

• MiaRec—MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.

• Nextiva—For a product to be announced in March

• Zoom—AI Companion, a generative AI-powered assistant that empowers people to increase their productivity, enhance their skills, improve team effectiveness, and free up time spent on repetitive tasks to focus on more meaningful work and connections.