This site is part of the Informa Connect Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Enterprise Connect
March 10-12, 2026
Caesars ForumLas Vegas, NV
RTO as Leverage, AI as Staff

Last week I discussed the evolving state of Return-to-Office (RTO), noting that big companies like Starbucks are amping up their demands for employees to report to offices more often, if not full-time. Now there’s yet another twist, as the political website The Hill reports on something it calls, “The Great State Government Return-to-Office U-Turn.”

States that rushed to implement stringent RTO mandates earlier this year are already starting to bow to the realities of downsized office space and employee recalcitrance, and are open to increased remote work, according to The Hill. What’s interesting about this apparent trend is that The Hill claims RTO mandates are as much about leverage in salary negotiations as they are about high-flown rhetoric around state employees being needed in state facilities. In short, some state employee unions are trading off wage concessions in return for remote-work flexibility. At a time when state budgets are likely to come under increasing pressure, controlling salaries in this way could be a valuable tool for governments looking to make up for cuts to Medicaid and other programs.

This isn’t the first time we’ve seen RTO not really be about people coming into the office. Announcements of stricter RTO policies are often greeted with accusations that the policy is really being used as a backdoor way to reduce workforce size without having to lay people off and pay them severance.

This could leave IT guessing as to whether an RTO announcement is rooted in genuine conviction about where work gets done, or is part of a corporate strategy on workforce size and compensation. In an ideal world, technology leaders would be able to get a clear sense of the enterprise’s actual plans for office utilization – but that’s probably an unrealistic hope.

Meanwhile, on a separate front in the new convergence of tech and HR, we have BNY Mellon bank saying it will give staff logins to AI agents. The website HR Grapevine reports that, “Similar to human workers, the AI-driven systems are assigned to specific teams, operate autonomously, and may soon gain access to tools such as email and Microsoft Teams for workplace communication.” The website explains that, “The move is part of a wider trend in financial services to embed artificial intelligence into core operations, with varying approaches to autonomy and system access.”

This kind of development is what’s driving the Enterprise Connect team to open up our Conference program, to try and address issues that didn’t exist as recently as the start of this year, for most enterprises. The HR Grapevine article uses a term I bet you’ll be hearing more of in the next 12 months: “AI staff.”

It’s hard to imagine pieces of software being called “staff,” but given how the AI hype began and has proceeded, it’s also kind of hard to imagine it not happening. It’s an issue you might find yourself confronting sooner than you’d like.



Reimagine Collaboration and Communications with Enterprise Connect

All In on What’s Next

For over 35 years, Enterprise Connect has been the premier event where IT leaders, solution providers, and industry analysts come together to define the future of enterprise communications. As the most trusted conference in the industry, we deliver cutting-edge insights, world-class networking opportunities, and hands-on solutions that drive real business success.

Enterprise Connect is more than an event—it’s an experience that empowers enterprise communications leaders to reimagine the future of work. With elevated content, curated networking, and an engaging atmosphere, it remains the must-attend conference for professionals shaping the industry’s evolution.

Our mission is to equip you with the tools, strategies, and actionable insights needed to address your organization’s unique challenges. With industry transformation in mind, this year’s program introduces fresh new conference tracks, including:

  • Legacy Unleashed: Optimizing Your Communications Backbone
  • Workplace Reimagined: Engineering Tomorrow's Collaboration
  • Tech Disruption Zone: Implementing Without Imploding
  • Achieving Transformation: Architecting Your 3-5 Year Roadmap
  • Future Shock: Communications Tech Beyond the Horizon

Featuring the most comprehensive program of objective content and an expansive vendor-neutral expo hall, Enterprise Connect is your ultimate resource for advancing collaboration, CX, and AV strategies. Join us to stay ahead, connect with industry trailblazers, and lead the transformation of enterprise communications.

Subscribe Today