Enterprise Connect 2025 Highlights
Key Takeaways from Enterprise Connect 2025
Enterprise Connect 2025 brought together thousands of IT decision-makers for a powerful exploration of how technology is transforming business communications and customer experience (CX).
Attendees gained forward-looking insights on the trends and tools driving enterprise communications, CX, and digital transformation—delivered through expert-led sessions and real-world use cases. The experience extended beyond the conference rooms, with dynamic peer networking opportunities and an Expo Hall featuring the industry's top innovators and solutions.
Hot topics included AI, hybrid infrastructure, AV, security/compliance, and the evolution of CX, as Enterprise Connect continued its tradition of delivering practical guidance from the enterprise leaders shaping what’s next.
Collaboration & CX Priorities for 2025
Our theme for 2025 was: Charting Your Course to Next Level Collaboration and CX.
Enterprise Connect 2025 brought together the full spectrum of industry expertise to deliver practical, real-world insight attendees could trust. The conference program was vendor-neutral and results-driven—equipping IT leaders with the strategies, tools, and guidance to confidently shape their roadmaps and lead their organizations through the next wave of digital transformation in an AI-powered world.
Over four days – March 17-20 – attendees experienced a robust lineup of keynotes and more than 60 conference sessions spanning six tracks focused around the most critical 2025 enterprise communication trends.
- AI & Automation
- AV/Video
- Collaboration Platforms & UC
- CX/Contact Center
- Security & Compliance
- Strategy & Management
Enterprise Connect’s 2025 program featured 16 conference and main-stage sessions led by over 33 IT decision-makers from major enterprises including AAA Northeast, Avery Dennison, Cigna, Deloitte, Fannie Mae, Yum! Brands, and more. These enterprise-focused sessions offered attendees valuable insight into enterprise communications and customer experience technologies.
Groundbreaking Announcements from Leading Industry Players
Many of the industry’s largest players made notable product announcements at the event, including:
- Google announced new AI-enabled capabilities including agent coaching, agent trainer, co-browsing and connectors to most third party CRM and data systems.
- NICE unveiled AI innovation that connects and automates complex customer service workflows from intent to fulfillment with CXone Mpower.
- RingCentral showcased AI-powered solutions, including its newly launched RingCentral AI Receptionist (AIR).
- Cisco launched an AI agent for automated customer service and an update of the Webex Contact Center AI assistant.
- Zoom highlighted its AI-first work platform featuring innovations for Zoom Workplace and Zoom Business Services, including its latest agentic AI.
- Jabra featured its latest innovations including the new PanaCast 40 VBS 180-degree Android-powered video bar.
- Amazon Web Services introduced the next generation of its Amazon Connect cloud contact center platform.
Enterprise Connect 2025 Sponsors Included:
Spotlight on Enterprise Connect 2025 Keynotes
The event keynoters included:
Mike Massimino
Former NASA Astronaut, NY Times Bestselling Author, and Columbia University Professor
NASA
Pasquale DeMaio
Vice President, Customer Experience Services
AWS
Snorre Kjesbu
SVP/GM Collaboration
Cisco
Duncan Lennox
VP and GM of Applied AI
Google
Ilya Bukshteyn
Corporate VP for Microsoft Teams Calling, Devices and Premium Experiences
Microsoft
Kira Makagon
President and COO
RingCentral
Smita Hashim
Chief Product Officer
Zoom
The keynote stage also played host to a Keynote Fireside Chat: "Cigna Case Study: Capturing AI Benefits for CX—Securely" with Scott Clarke, Senior Director of Engagement Channels Engineering, Cigna
The program also offered four Keynote Panels featuring enterprise IT leaders from companies including Advent Health, The Hartford, Fannie Mae, AAA Northeast, City of Phoenix, Johnson Controls International, and Envision Radiology. Topics ranged from "What's the Case for AI in the Enterprise," to "Is There a New Model for Collaboration Technology," and "Have CCaaS Decisions Become CX Platform Decisions?"
Enterprise Connect 2025 Takeaway
Enterprise Connect 2025 is in the books, and once again, attendees and exhibitors engaged on the most important issues facing enterprise IT/communications/CX technology. Download the "Top Takeaways from Enterprise Connect 2025" e-book to get a snapshot of some of the critical issues and challenges that dominated discussion in the session rooms and hallways, and on the show floor. We offer it to give you a glimpse of the depth and breadth of industry analysis, expertise, and progress attendees witnessed at Enterprise Connect.
Event Stats & Insights
- 4,000+ Attendees
- 150+ Exhibitors and Sponsors
- 100+ Sessions
- 220+ Speakers
- 75 Media and Analyst Attendees
Up Next: Enterprise Connect
Enterprise Connect is your premier destination for staying ahead in enterprise collaboration and CX. What role will AI play in shaping the future of enterprise communications? The answer is that AI will undoubtedly have a significant impact, but as always, our event goes beyond just AI. We aim to place AI in the broader context of the many challenges and opportunities enterprise collaboration and CX professionals navigate daily.
Our mission is to equip you, as an enterprise leader, with essential tools and actionable insights to craft a strategy tailored to your organization's unique needs. Alongside a deep dive into AI, our comprehensive program includes dedicated tracks on AV/Video, Collaboration Platforms & UC, CX/Contact Center, and Security/Compliance.