Summits

How can organizations cut through AI hype to identify genuine value propositions and ensure secure deployment while keeping pace with rapidly-evolving technologies?

Break through AI implementation barriers in this dynamic summit. Navigate from experimental pilots to organization-wide adoption with expert insights and actionable strategies.

Key takeaways:

1. ROI Framework & Use Case Selection - Master methodologies for calculating AI returns and identifying high-impact use cases
2. Security-First AI Deployment - Implement comprehensive security frameworks and ethical AI guidelines
3. Strategic Scaling & Vendor Decisions - Transition from pilots to enterprise-scale with optimized decision frameworks

Topics: Generative AI; Agentic AI; Copilots/AI assistants; AI Compliance & Governance

Who should attend: IT professionals across all departments—including leaders, engineers, administrators, UC/collaboration specialists, AI-focused roles like data scientists and automation architects, plus channel partners, solution providers, and technology consultants.

How can CX leaders identify high-ROI AI applications while successfully migrating to the cloud and enhancing agent performance? What strategies will help organizations deploy autonomous Agentic AI systems alongside immediate operational improvements?

Discover the blueprint for customer experience excellence in this high-impact summit. Transform proven strategies into implementation frameworks, positioning your enterprise at the forefront of next-generation customer service.

Key takeaways:

1. Self-Service Revolution & Agent Enhancement - Transform interactions with intelligent chatbots and AI-assisted coaching systems
2. Cost Optimization Through AI Automation - Achieve significant cost reductions through automation and predictive analytics
3. Agentic AI Roadmap & Implementation - Develop practical 12-month implementation strategies with phased deployment

Topics: AI for CX; CCaaS/cloud migration; omnichannel systems; customer journey orchestration; voice AI technologies

Who should attend: IT professionals, CX and contact center specialists, and voice technology experts at all levels—including leaders, engineers, managers, supervisors, analysts, telephony specialists, and VoIP administrators, plus channel partners serving CX and IT markets.

How can organizations modernize outdated infrastructure without disrupting critical business operations? What strategies ensure seamless integration and robust security across diverse collaboration platforms, AV systems, and meeting room technologies?

Transform meetings into productivity powerhouses in this hands-on summit tackling enterprise collaboration/AV infrastructure challenges. Engage with experts and peers to master room tech strategy and cybersecurity, leaving with a practical roadmap for meeting experiences that work for your evolving workforce.

Key takeaways:

1. Cost-Effective Legacy Migration - Execute seamless transitions from legacy AV systems using hybrid deployment models that minimize disruption while maximizing infrastructure value

2. AI-Powered Collaboration Intelligence - Leverage AI for intelligent meeting assistance, predictive scheduling, and automated workflows that enhance productivity

3. Security-First Collaboration Framework - Implement end-to-end encryption and zero-trust security while future-proofing infrastructure for hybrid workforce requirements

Topics: Audio hardware/software; video hardware/software; meeting rooms; interoperability; standardization; meeting equity

Who should attend: IT professionals, AV specialists, and UC/collaboration experts at all levels—including leaders, engineers, technicians, designers, architects, collaboration platform administrators, and workplace coordinators, plus channel partners serving these markets.